Refund & Return Policy
Last Updated: 9-7-2026
At Epic Beauty & Wellness Supplies LLC, we are committed to providing high-quality research products, reliable laboratory materials, and professional customer service. We understand that circumstances may arise where an order needs to be cancelled or a product requires review.
This Refund & Return Policy explains our guidelines regarding order cancellations, returns, refunds, damaged products, incorrect orders, and other eligible refund requests.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Order Cancellation
Customers may request to cancel an order before the order has been processed or shipped.
If you need to cancel an order, please contact our customer service team as soon as possible and provide your order number and relevant details.
We will make reasonable efforts to accommodate cancellation requests; however, cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipping.
Orders That Have Already Shipped
Once an order has been shipped, it may no longer be cancelled through our system. In such cases, the customer may need to follow the applicable return or resolution process described in this policy.
2. Returns of Research Products
Due to the specialized nature of our research products, research materials, and laboratory supplies, returns may be subject to strict eligibility requirements.
For product safety, quality-control, and product-integrity reasons, we generally do not accept returns of opened, used, altered, contaminated, or tampered-with products.
Products that have been delivered in their original, unopened condition may only be eligible for return if the return has been approved by Epic Beauty & Wellness Supplies LLC in advance.
Do not ship a product back to us without receiving return authorization from our customer service team.
Unauthorized returns may not be accepted or processed.
3. Damaged Products
We take care when preparing and packaging orders. However, products can occasionally be damaged during transportation.
If your order arrives damaged, please contact us within [48 hours / 7 days] of delivery.
To help us investigate the issue, you may be asked to provide:
- Your order number
- Customer name and contact information
- A description of the damage
- Clear photographs of the product
- Photographs of the shipping box and packaging
- Shipping or tracking information, when applicable
Our team will review the information and determine the appropriate resolution.
Please retain the original product and packaging until the matter has been resolved.
4. Incorrect Products
If you receive a product that is different from the item listed on your order confirmation, please contact us as soon as possible.
We will review the order and shipping information to determine whether the incorrect item was shipped due to an error on our part.
If the error is confirmed, we may provide an appropriate resolution, which may include a replacement, refund, or other solution at our discretion.
5. Refund Eligibility
A refund may be considered in circumstances including:
- An eligible order is successfully cancelled before processing
- We are unable to fulfill an order
- The wrong product was shipped due to an error on our part
- A product arrives damaged and the claim is verified
- Another issue is approved by our customer service team
Refund eligibility is determined based on the circumstances of the order and the requirements of this policy.
Submitting a refund request does not automatically guarantee approval.
6. Non-Refundable Items and Situations
Certain orders or products may not qualify for a refund.
Refunds may not be available for:
- Products that have been opened or used
- Products that have been altered or tampered with
- Products that have been contaminated after delivery
- Products damaged through improper handling or storage
- Orders returned without prior authorization
- Orders shipped to an incorrect address provided by the customer
- Products that do not meet our return requirements
- Orders that are subject to applicable final-sale restrictions
- Requests submitted outside the applicable reporting or return period
We reserve the right to evaluate each situation individually and determine whether a refund or alternative resolution is appropriate.
7. Refund Process
If your refund request is approved, we will initiate the refund using the original payment method whenever possible.
Before a refund is issued, we may require additional information, photographs, or documentation to verify the claim.
Once approved, refunds are generally processed within [5–10 business days].
The time required for the refunded amount to appear in your account may vary depending on your:
- Bank
- Credit card issuer
- Payment processor
- Financial institution
Epic Beauty & Wellness Supplies LLC is not responsible for delays caused by a customer’s financial institution or payment provider.
8. Partial Refunds
In certain circumstances, a partial refund may be considered where appropriate.
Any partial refund will be determined based on the specific circumstances of the order, product condition, and applicable policy requirements.
Customers will be informed of the approved refund amount before the refund is processed.
9. Shipping Costs
Original shipping charges are generally non-refundable, unless the refund is being issued because of an error attributable to Epic Beauty & Wellness Supplies LLC.
If a return is approved due to an incorrect or damaged shipment caused by our error, we will provide further instructions regarding return shipping.
Customers may be responsible for return shipping costs when the return is requested for reasons unrelated to an error on our part.
10. Exchanges
Because of the specialized nature of our research materials and laboratory research products, exchanges may not always be available.
If you receive an incorrect, damaged, or defective product, please contact our customer service team before attempting to send anything back.
If an exchange is approved, availability of the requested replacement product will be subject to current inventory.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review your:
- Name
- Shipping address
- Apartment or suite number
- City
- State
- ZIP code
- Contact information
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
We cannot guarantee changes to a shipping address after an order has been processed or shipped.
12. Lost or Missing Packages
If tracking information indicates that an order has been delivered but you cannot locate the package, please first check with household members, neighbors, building management, or the designated delivery location.
If the package remains missing, contact us so we can assist with reviewing the available shipping information.
In some cases, additional information may be required before a claim or resolution can be considered.
13. Return Authorization
All approved returns must follow the instructions provided by our customer service team.
Once a return request has been reviewed and approved, we will provide the appropriate return instructions.
Products returned without authorization may be refused, returned to the sender, or otherwise excluded from refund eligibility.
14. Product Condition
For any approved return, the product must remain in the condition specified by our customer service team.
Research products must not be:
- Opened
- Used
- Altered
- Relabeled
- Contaminated
- Damaged through customer handling
Maintaining product integrity is essential because our products are supplied for laboratory and scientific research purposes.
15. How to Request a Refund or Return
To submit a refund or return request, please contact our customer service team with the following information:
Order Number:
Full Name:
Email Address:
Product Name:
Reason for Request:
Photos, if applicable:
16. Policy Changes
16. Policy Changes
Epic Beauty & Wellness Supplies LLC reserves the right to update, modify, or change this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated Last Updated date.
Customers are encouraged to review this policy before placing an order.
17. Important Research Use Disclaimer
All products offered by Epic Beauty & Wellness Supplies LLC are intended strictly for laboratory research and scientific research purposes only.
Our products are not intended for human consumption, veterinary use, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.
Customers are responsible for ensuring that their purchase, handling, storage, and use of research products comply with all applicable laws, regulations, and institutional requirements.
FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE.
